Organisational Change Manager

Responsibilities

• Lead end-to-end organisational change activities for a major BSS/OSS transformation program
• Develop and execute change management strategies, plans, and business readiness activities
• Conduct stakeholder impact assessments and manage change risks and mitigation plans
• Drive stakeholder engagement across business and technology teams
• Develop communication, training, and adoption strategies to support successful implementation
• Facilitate workshops, leadership alignment sessions, and business engagement activities
• Partner closely with Program Managers, Delivery Leads, SMEs, and business stakeholders
• Support transition planning, operational readiness, and embedding of new ways of working
• Track change adoption metrics and provide regular reporting to program leadership

Requirements

• Proven experience as an Organisational Change Manager on large-scale transformation programs
• Strong experience within the Telecommunications industry, ideally across BSS/OSS environments
• Demonstrated experience managing change for technology-enabled transformation initiatives
• Prosci, ADKAR, or other change management certifications
• Excellent stakeholder management and communication skills
• Experience working within complex enterprise environments with multiple stakeholders
• Strong business readiness, communications, and training capability
• Ability to operate in fast-paced, evolving delivery environments

Preferred Qualifications

• Experience with CRM, Billing, Ordering, Provisioning, Network, or Customer Operations transformation programs

Benefits

• Paid parental leave
• Well-being initiatives and discounted health insurance
• Various product and service discounts
• Career development through the Capability Fingerprint and AI-driven learning platforms

About the Company

NCS Australia is a team of innovators, problem-solvers, and creators shaping the future. We partner with government and enterprise organisations across the APAC region to tackle complex challenges and deliver solutions that drive real, lasting impact through technology.