Order Quality Coordinator

Responsibilities

• Review and validate high-volume customer orders to ensure accuracy, completeness, and compliance with quality standards
• Process and manage orders for medical equipment and supplies, including data entry and client record maintenance
• Research and resolve order discrepancies and escalate issues to internal teams as needed
• Collaborate with sales and support teams to maintain service quality and meet operational goals
• Document order issues and resolutions, providing performance metrics and insights to stakeholders
• Perform audits to ensure adherence to established procedures and quality assurance standards
• Maintain strict confidentiality while handling sensitive patient and client information

Requirements

• High school education or GED
• 1–3 years of experience in customer service, order processing, or a related role
• Proficiency in Microsoft Office
• Ability to work in a high-volume, fast-paced environment
• Strong attention to detail and problem-solving skills

Preferred Qualifications

• Experience in high-volume data entry or quality review environments
• Familiarity with CRM or order management systems (e.g., Brightree, Snap)
• Previous experience in Durable Medical Equipment (DME) or a related field

Benefits

• Comprehensive medical, vision, dental, and life insurance
• 401(k) and Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO), 11 paid holidays, and 3 floating days
• Tuition assistance and Employee Assistance Program (EAP)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)

About the Company

ResMed creates life-changing health technologies that empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions and cloud-connected devices make home healthcare more personalized, accessible, and effective.