Order Management Specialist

Responsibilities

• Process email Purchase Orders from end users through Salesforce and SAP
• Retrieve orders from partner portals and process them into SAP
• Verify pricing against customer contracts or approved discount matrices and confirm product availability
• Coordinate with Purchasing to determine lead times and prioritize product allocations when supply is limited
• Provide inside sales support by interfacing with Customer Master Data, Credit, Purchasing, Logistics, and Sales teams
• Process customer returns and credit note requests in a timely manner
• Manage customer inquiries regarding order status, product availability, pricing, lead times, and tracking numbers
• Review backlog consistently to ensure compliance with company booking policies and revenue recognition requirements
• Log customer complaints and create Salesforce cases for master data updates

Requirements

• BS/BA degree in business
• 3+ years of experience in account management and customer service within a high-tech environment
• Basic accounting knowledge
• Understanding of international trade principles
• Proficiency in Microsoft Office
• Strong attention to detail and time management skills

Preferred Qualifications

• Experience using SAP and Salesforce
• Foreign language proficiency relevant to the specific territory coverage

About the Company

Cognex is the largest and most recognized global player in industrial machine vision. Using advanced optics, image sensors, and artificial intelligence software, Cognex vision and ID systems capture and analyze images to solve complex industrial problems. More than a billion products are made each day using Cognex technology to improve quality, guide robotics, and track items through production.