Order Management Specialist

Responsibilities

• Process and manage customer orders from creation to fulfillment using internal systems.
• Verify order accuracy, including product codes, quantities, pricing, and shipping details.
• Communicate proactively with customers regarding order status and potential delays.
• Coordinate with sales, logistics, and warehousing departments to ensure timely delivery.
• Resolve order-related inquiries, discrepancies, and complaints professionally.
• Maintain accurate order records and customer information within CRM and ERP systems.
• Generate reports on order status, fulfillment rates, and customer service metrics.
• Identify and suggest process improvements to enhance efficiency and customer experience.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 1-3 years of experience in order management, customer service, or a similar administrative role.
• Proficiency in ERP systems (e.g., SAP) and CRM software.
• Strong attention to detail and accuracy in data entry and order processing.
• Excellent written and verbal communication skills with a customer-centric approach.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience working within a trading or industrial environment.
• Knowledge of international trade and logistics principles.

About the Company

Air Liquide is a world leader in gases, technologies, and services for Industry and Health. We leverage energy and environmental transitions, healthcare changes, and digitization to deliver value to all stakeholders. We are committed to building a diverse and inclusive workplace that embraces talent from all backgrounds.