Order Management Lead

Responsibilities

• Manage the resolution of customer issues, including order, technical, and payment-related inquiries.
• Lead post-sales and customer claims management, ensuring factory-level issues are addressed.
• Oversee coordination with related teams to handle order changes, expediting requests, credit management, and account suspensions.
• Analyze statistics, including forecasting and pacing, to improve process efficiency.
• Ensure all order-related documentation is collected, archived, and accurately recorded in company systems.
• Coordinate with internal and external stakeholders to ensure complete case ownership and high customer satisfaction.

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• 5+ years of relevant professional experience.
• Proven experience in a customer service-focused role.
• Hands-on experience using SAP.
• 1–2 years of leadership or supervisory experience.
• Valid work authorization for the United States.

About the Company

ABB is a global technology leader that helps industries run leaner and cleaner. We are committed to pushing the boundaries of technology to drive performance, shape new business models, and find new ways of working that benefit our customers, partners, and society. At ABB, we foster an inclusive environment where diverse teams can grow, succeed, and make a tangible impact on the world.