Order Management Associate

About the Company

Fanatics is building a leading global digital sports platform. Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology, reimagining the collectibles experience for fans, partners, and creators.

Responsibilities

• Ensure timely and accurate processing of B2B and B2C orders via the Order Management System
• Monitor and resolve system and operational exceptions such as address issues, stock availability, and fulfilment delays
• Review and validate order data across D365, Trello, and WMS platforms
• Identify, prioritize, and escalate urgent or complex orders
• Coordinate inventory availability and allocations with the Fulfilment & Returns Manager and 3PL
• Support returns processing by liaising with Customer Service and 3PL
• Assist in preparing daily/weekly reporting on order flow and exceptions
• Contribute to continuous improvement initiatives to enhance accuracy and system integration

Requirements

• 2+ years of experience in order management, logistics coordination, or supply chain support
• Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), Microsoft Dynamics 365 (D365), Excel, Trello, and Slack
• Hands-on experience managing order processing and exception handling
• Strong attention to detail and analytical problem-solving skills
• Fluent in English; Italian or German is a plus
• Bachelor’s degree or equivalent experience preferred