Order Intake Lead

Responsibilities

• Lead and manage the Order Intake team, ensuring smooth day-to-day operations
• Oversee the processing of sales orders and customer purchase orders
• Validate data accuracy in quotations, orders, and invoices
• Act as an escalation point for customer inquiries and resolve issues promptly
• Monitor team performance and provide coaching and development opportunities
• Collaborate with internal teams to improve processes and enhance customer experience
• Maintain and update sales and customer records
• Analyse order intake metrics and report on performance to senior management
• Drive continuous improvement initiatives within the order intake function
• Ensure adherence to company policies and procedures

Requirements

• Proven experience in order management or operational leadership
• Strong organisational skills and exceptional attention to detail
• Proficiency in Microsoft Office, particularly Excel
• Ability to lead and motivate a team in a fast-paced environment
• Excellent communication and problem-solving skills
• Competence in working with data and metrics

Preferred Qualifications

• Business-related degree

About the Company

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders.