Order Information Specialist

Responsibilities

• Manage the overall order flow of customer demand by reviewing, entering, and editing various types of customer orders.
• Process customer orders accurately and timely, including both electronic and manual requests.
• Handle Government and Commercial Direct orders by working with cross-functional teams to ensure all GSA and Direct requirements are met.
• Analyze critical documentation required for processing Government and Direct Bill orders.
• Collaborate with the MillerKnoll Dealer network and internal departments to resolve order errors and ensure quick release to scheduling.
• Maintain proficiency in Order Entry Systems and supporting technology applications.

Requirements

• High School Diploma.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Strong organizational and time management skills to proactively manage daily workload.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a changing environment.

Preferred Qualifications

• Two years of experience in customer service or customer relations.
• Experience with ERP applications such as Oracle, SAP, JDE, or Baan LN.

About the Company

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. Our purpose is design for the good of humankind, striving to build a more sustainable, equitable, and beautiful future for everyone.