Order Handler

Responsibilities

• Manage the order-to-cash process in ERP systems (iScala) from order acceptance to invoicing
• Handle logistics to ensure contract fulfillment, including delivery schedules and shipping documentation
• Monitor backlog and work-in-progress (WIP) to maintain delivery performance and cost accuracy
• Provide proactive order status updates and delivery communication to customers
• Handle customer claims and support issue resolution with internal stakeholders
• Manage Zero-Tax documents and ensure accuracy in order entry and fulfillment
• Prepare operational reports regarding delivery, cost, and inventory updates
• Lead monthly closing reporting for order intake, fulfillment, and invoicing activities

Requirements

• 3+ years of experience in order management, order execution, or related operational roles
• Experience working with ERP systems (iScala preferred)
• Proficiency in Microsoft Office Suite (Excel, Outlook, E-tax invoice)
• Strong organizational and multitasking abilities to handle high order volumes
• Excellent attention to detail for administrative accuracy
• Proficiency in English (verbal and written)
• Bachelor’s degree in Engineering, Business, or an equivalent field

About the Company

Alfa Laval is a global leader in heat transfer, separation, and fluid handling technologies. We pioneer solutions for the future to unlock the full potential of precious resources, inspiring progress in vital areas including energy, food, water, and shipping.