Order Handler

Responsibilities

• Act as the first point of contact in the Distribution Centre for customers, sales companies, suppliers, and forwarders
• Resolve first-level support requests and escalate to Order Support when necessary
• Accurately process, facilitate changes, and update customer and supplier purchase orders in the ERP system according to standard SOPs
• Assist with shipping arrangements and documentation for customer orders
• Coordinate with support functions such as Order Support, Warehouse, and Quality teams

Requirements

• Relevant educational background
• 2+ years of service experience in a distribution or operations environment
• Proficient typing ability
• Fluent in English and the local language, with the ability to communicate clearly both written and verbally
• Highly organized and detail-oriented

Preferred Qualifications

• Experience working within an ERP system environment
• A service-minded attitude with a strong sense of urgency

About the Company

Alfa Laval is a global leader in pioneering solutions for the future, focusing on unlocking the full potential of precious resources. We develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.