Order Fulfillment Specialist

Responsibilities

• Manage supply chain activities, including analyzing open order reports and supply chain data.
• Provide regular order updates to customers and identify opportunities to expedite orders or resolve delays.
• Collaborate with regional and global colleagues to resolve order fulfillment issues.
• Create and distribute open order reports (SIFOT, status, expected ship dates) to all impacted stakeholders.
• Manage customer requests and inquiries via phone, email, and Service Cloud cases.
• Coordinate with internal suppliers to address order inquiries and expedite requests.
• Maintain strong relationships with internal and external customers to ensure a positive company image.

Requirements

• 5+ years of relevant experience in supply chain, logistics, distribution, or order management.
• French-English bilingualism is required.
• Proficiency in MS Office (Excel, Word, and Outlook).
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Experience in a fast-paced operational environment (mining, construction, or industrial sectors is an asset).
• Ability to work independently, manage competing priorities, and perform under pressure.

Preferred Qualifications

• Experience with BI tools and data visualization.
• Experience using scripts to automate data processes.
• Experience navigating multiple complex company software systems.

Benefits

• Competitive wages and annual employee bonus/incentives.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Support for growth, training, and education.
• Progressive flexible work arrangements (as applicable to certain positions).

About the Company

Epiroc is a global productivity partner for mining and construction customers, accelerating the transformation toward a sustainable society. We develop and provide innovative and safe equipment, including drill rigs and rock excavation tools, alongside world-class service and digital solutions. With approximately 18,000 employees in over 150 countries, we lead the way in making mining and construction more sustainable through technology and innovation.