Order Entry Clerk

Responsibilities

• Handle inbound and outbound customer interactions via phone and email regarding routine inquiries and orders
• Respond to customer requests, service needs, and complaints, resolving issues or escalating to sales and technical teams
• Build and maintain a deep understanding of company products and services to better assist customers
• Identify customer needs and communicate relevant information to internal service and technical departments
• Accurately record all customer interactions and data using internal computerized systems

Requirements

• Technical Diploma or equivalent qualification (approximately 12 years of education)
• At least 2 years of experience in a customer service or contact center environment
• Proven ability to navigate computerized systems and learn new applications quickly
• Strong communication skills and a customer-focused, problem-solving mindset
• Confidence in managing professional interactions through both phone and email

Benefits

• Opportunity to work within a collaborative and supportive team environment
• Professional development in customer service and communication skills
• A workplace culture that values quality, reliability, and continuous improvement

About the Company

Abbott is a global healthcare leader dedicated to helping people reach their potential through better health. For over 135 years, we have created innovative solutions across diagnostics, medical devices, and science-based nutrition to serve customers in more than 160 countries.