Optometric Technician

Responsibilities

• Assist optometrists with eye examinations by obtaining medical histories and performing pre-examination testing
• Greet patients promptly and manage telephone inquiries in a professional and friendly manner
• Maintain accurate patient records and handle sensitive information in accordance with HIPAA regulations
• Manage contact lens inventory, including placing trial orders and maintaining a clean contact lens room
• Utilize clinical systems to input patient data, insurance information, and eye care services accurately
• Support patient retention through appointment scheduling, confirmation calls, and follow-ups
• Maintain and disinfect clinical equipment and ensure exam lanes are organized and compliant with merchandising standards

Requirements

• High School graduate or equivalent
• Minimum of one year of strong customer service experience
• Strong communication and active listening skills
• Basic math and organizational skills
• Ability to solve problems and manage multiple tasks in a fast-paced environment
• Strong interpersonal skills and ability to work autonomously

Preferred Qualifications

• Previous experience in a retail or optical environment
• Prior experience working in a healthcare setting

About the Company

LensCrafters is a leader in vision care, pairing state-of-the-art technology with a personal approach to eye care. As part of EssilorLuxottica, we are part of a global community of over 200,000 employees dedicated to transforming the eyewear and eyecare industry.