Operator N0

Responsibilities

• Detect, analyze, and identify incidents using monitoring tools for critical services and sites
• Escalate and follow up on incidents with various providers
• Communicate incident status and evolution to involved teams
• Generate procedural reports and documentation
• Propose improvements for incident management tools
• Review and validate changes to critical services according to defined regulations
• Support and coordinate with providers during the execution of relevant changes
• Maintain clear and constant communication regarding change status

Requirements

• At least 1 year of experience in incident management and follow-up
• Experience in telephone support for users and providers
• Experience in operation environments and control centers
• Proficiency with ticketing tools (Remedy is highly valued)
• Proficiency in office tools (Excel, Word, Outlook)
• High level of spoken and written Catalan (mandatory)

Benefits

• Indefinite contract and full-time schedule
• 23 vacation days
• Continuous training and access to technical certifications
• Life and accident insurance
• Flexible compensation options (medical insurance, childcare vouchers, etc.)
• Access to Privilege Club discounts
• Personalized onboarding and career development plans

About the Company

Sopra Steria is a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees across almost 30 countries.