Operations Support Services Manager

Responsibilities

• Lead and integrate multi-discipline support services including fleet, procurement, mail, radio, and parts management into a standardized operating model
• Implement continuous improvement methodologies such as Lean or Six Sigma to reduce cycle times and improve service reliability
• Develop and manage performance metrics and dashboards to track on-time delivery, parts fill rates, and cost recovery
• Optimize inventory strategies, procurement practices, and fleet lifecycle management to balance availability and cost
• Oversee mail and campus distribution operations to ensure security, compliance, and efficient routing
• Design workforce development programs, including skill frameworks and training, to sustain support roles
• Manage budgets, vendor contracts, and service providers while identifying digital opportunities for automation
• Partner with labor/union stakeholders, HR, and finance to align staffing and collective bargaining considerations
• Ensure compliance with regulatory and corporate requirements and maintain high safety standards

Requirements

• Bachelor's degree or equivalent experience
• 10+ years of experience in facility maintenance management and execution
• 5+ years of experience leading or managing a team in a multi-skill discipline
• Experience working with multiple functional organizations across multiple sites
• Strong leadership, partnering, and organizational change management skills
• Ability to work a variable shift
• Valid driver’s license

Preferred Qualifications

• Advanced degree or professional certifications such as Lean/Six Sigma or PMP
• Experience managing large-scale fleet or maintenance programs
• Proficiency with ERP systems such as SAP or Oracle
• Experience in the aviation, MRO, or transportation sectors

Benefits

• Competitive base pay and variable compensation opportunities
• Comprehensive health insurance and flexible spending accounts
• Health savings accounts and retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work programs

About the Company

The Boeing Company is a global leader in aerospace, with teammates in more than 65 countries contributing to commercial airplanes, space, defense, and sustainability. Boeing strives to deliver a total rewards package that attracts and retains top talent to enable humanity to take flight.