Operations Support Associate

About the Company

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging.

Responsibilities

• Assist to answer customer support requests via Jira ticketing system
• Follow a planned schedule to monitor and manage live games configuration
• Assist with product smoke testing and pre-production testing tasks
• Take ownership of customer issues and see problems through to resolution
• Provide prompt and accurate feedback to customers
• Assist the QA Team to verify and report bugs
• Liaise with the Development Team to ensure smooth game releases
• Conduct risk assessment for games in development
• Plan and design fraud tools for high-risk games
• Enhance processes and workflows including documentation
• Rotate 8-hour night shifts or other shifts as required
• Perform occasional on-call escalation duties

Requirements

• Diploma or Degree in Software, Computer Science, Computing, Computer Engineering, or IT discipline
• 1-3 years of experience in an operations or technology support role
• Passion for gaming and the gaming industry
• Excellent problem-solving and communication skills
• Ability to work night shifts and rotating schedules