Operations Specialist

Responsibilities

• Handle guest concerns and issues promptly to ensure a high-quality experience
• Oversee daily property operations, including budget management and task completion within SLAs
• Manage maintenance, renovations, and repairs by working with approved service providers
• Obtain quotes, manage vendor work, and ensure projects stay within budget
• Maintain accurate and updated daily records and prepare operational reports
• Build and maintain strong relationships with suppliers to ensure smooth service delivery
• Identify opportunities to improve processes and increase operational efficiency

Requirements

• 2-3 years of experience in operations or facilities management
• Strong background in property management and daily operations
• Proven experience managing maintenance, renovations, and external suppliers
• Excellent communication, leadership, and negotiation skills
• Proficiency in Microsoft Office Suite and other digital tools
• Ability to manage budgets and provide cost-effective solutions

About the Company

Stella Stays is a high-growth hospitality brand reimagining the future of living. We create tech-driven, beautifully designed, and fully furnished spaces across the MENA region. Our mission is to provide modern, effortless living through seamless online booking and world-class amenities, disrupting traditional hospitality with a forward-thinking approach.