Operations Specialist II

Responsibilities

• Take proactive actions to improve on-time delivery, quality, and customer satisfaction.
• Track and monitor multiple customer orders and partner jobs to ensure timely completion.
• Provide outstanding customer and partner service through frequent, timely updates and relationship building.
• Apply technical knowledge of manufacturing design and production to ensure jobs are delivered on schedule.
• Perform supplier oversight activities, including assessments, schedule creation, quality reviews, and corrective actions.
• Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.
• Manage customer complaints resulting in product replacements and report on risks for troubled orders.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to support manufacturing processes.
• Participate in initiatives to simplify and automate complex processes.

Requirements

• Minimum of 3 years of related experience, preferably in manufacturing or operations.
• Proven experience in project management, supply chain, and customer service.
• Working knowledge of manufacturing processes and engineering drawing requirements.
• Knowledge of mechanical or electrical inspection methods.
• Strong organizational skills and the ability to thrive in a dynamic, fast-paced environment.
• Excellent oral and written communication skills for managing relationships upwards and laterally.
• Ability to perform root cause analysis and identify solutions to complex problems.

Preferred Qualifications

• Bachelor's of Science degree in Supply Chain, Engineering, or a related technical field.

About the Company

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.