Operations Specialist I, Remote Assistance

Responsibilities

• Monitor autonomous robots using remote assistance tools and dashboards
• Follow step-by-step procedures to support standard operational scenarios
• Escalate technical or operational issues to shift leads or senior operators
• Accurately document observations, incidents, and actions taken
• Follow safety protocols and communication guidelines
• Learn and adapt to new tools, workflows, and process updates

Requirements

• High school diploma, GED, or local equivalent
• Valid driver's license
• English proficiency (B2 level or higher, written and spoken)
• Basic computer proficiency and comfort with web-based tools
• Strong attention to detail and ability to follow defined processes
• Ability to remain calm and professional in live operational environments
• Willingness to work nights, weekends, and holidays

Preferred Qualifications

• Experience in operations, monitoring, customer support, or technical support
• Familiarity with Google Workspace or Slack
• Interest in technology, robotics, or operations

About the Company

DoorDash Labs is an independent team within DoorDash exploring robotics and automation to transform last-mile logistics. DoorDash is a technology and logistics company that enables door-to-door delivery and aims to become a destination for all goods.