Operations Services Supervisor (Teller Manager)

Responsibilities

• Manage performance and personnel functions for a team of service line associates to ensure operational soundness and achievement of results.
• Provide one-on-one feedback and coaching to support associate development and accountability.
• Foster collaborative partnerships to deliver value to customers and uncover sales or referral opportunities.
• Comply with all regulations, bank policies, and procedures to manage operational, reputational, and regulatory risk.
• Oversee transaction accuracy and operational efficiency for the branch.
• Support branch sales efforts by identifying client needs and referring them to appropriate specialists.

Requirements

• Bachelor's Degree and 1 year of experience in financial services, customer service, or bank operations management OR High School Diploma/GED and 5 years of experience in these fields.
• 1+ years of recent experience in Retail Bank Management and Operations.
• Strong financial literacy.
• Comprehensive knowledge of retail banking products and services.
• Proven management, communication, and interpersonal skills.

About the Company

First Citizens Bank is looking for people who want to make a difference in the communities where they live and work. We are committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates.