
Posted 3 days ago
Operations Project Manager
WiseOperations Project Manager
Requirements
Excellent verbal and written English, Experience in data-driven decision making, Skilled in change management, Experience managing projects end-to-end, Ability to define and apply methodologies
Skills
Project Managementchange managementData Analysis
About the role
Responsibilities
- Oversee cross-functional work areas to manage service operations improvement and transformation projects for Customer Support and KYC teams
- Coordinate with stakeholders to develop project plans, including scope, release schedules, milestones, and deliverables
- Manage end-to-end project implementation and delivery to meet business goals and stakeholder requirements
- Identify and manage resource requirements, including skill sets, training plans, and documentation
- Develop process improvements to meet the needs of customers and internal operational teams
- Track project execution and provide regular updates on status, schedules, and key issues to relevant stakeholders
- Maintain and update a database of project-related documentation
Requirements
- Experience managing projects end-to-end through the entire lifecycle
- Proven experience in data-driven decision making, using analytics to guide project strategies
- Skilled in change management and leading teams through transitions
- Ability to define and apply structured methodologies for effective project execution
- Excellent verbal and written English communication skills
- Strong ability to analyze metrics and present solutions to help others make informed decisions
About the Company
Wise is a global technology company on a mission to make moving and managing money easy, instant, and much cheaper. We are building a new network for the world's money, designed for everyone, everywhere.
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Wise · Tallinn
