Operations Project Manager

Responsibilities

• Oversee cross-functional work areas to manage service operations improvement and transformation projects for Customer Support and KYC teams
• Coordinate with stakeholders to develop project plans, including scope, release schedules, milestones, and deliverables
• Manage end-to-end project implementation and delivery to meet business goals and stakeholder requirements
• Identify and manage resource requirements, including skill sets, training plans, and documentation
• Develop process improvements to meet the needs of customers and internal operational teams
• Track project execution and provide regular updates on status, schedules, and key issues to relevant stakeholders
• Maintain and update a database of project-related documentation

Requirements

• Experience managing projects end-to-end through the entire lifecycle
• Proven experience in data-driven decision making, using analytics to guide project strategies
• Skilled in change management and leading teams through transitions
• Ability to define and apply structured methodologies for effective project execution
• Excellent verbal and written English communication skills
• Strong ability to analyze metrics and present solutions to help others make informed decisions

About the Company

Wise is a global technology company on a mission to make moving and managing money easy, instant, and much cheaper. We are building a new network for the world's money, designed for everyone, everywhere.