Operations Manager

Responsibilities

• Manage end-to-end client relationships, including handling escalations and ensuring contractual agreements are met accurately and on time.
• Partner with Account Management to ensure timely contract revisions and manage deviations from the standard scope of service.
• Monitor and manage client SLAs using appropriate tools to ensure adherence to targets and perform root cause analysis for any misses.
• Conduct regular Service Review meetings and lead Hypercare calls to track and resolve outstanding actions.
• Oversee the operational team, including recruitment, training, performance management, and individual reviews.
• Collaborate with Transformation and Product teams to implement automation, innovation, and product enhancements.
• Ensure payroll legislation updates are documented and understood by the team.

Requirements

• BA/BS in a business-related field (Accounting, HR, Business Administration, or equivalent).
• 5-8 years of experience in payroll or benefits administration within an HR consulting, outsourcing, or corporate environment.
• Native Dutch verbal and written communication skills.
• Proven experience in team management, including coaching and performance development.
• Proficiency in MS Office tools, specifically Excel, Word, and PowerPoint.
• Knowledge of HRIS platforms such as Workday, SAP, or PeopleSoft.

Preferred Qualifications

• Direct experience working with complex HR and payroll data.
• Ability to thrive in a fast-paced, global environment.
• Strong attention to detail and the ability to handle sensitive, confidential information.

Benefits

• Comprehensive health coverage and wellbeing programs.
• Paid leave, including vacation, sick, and parental leave.
• Retirement plans and various financial support options.
• Continuous learning and professional development opportunities.

About the Company

Strada is a global leader in people, payroll, and technology, simplifying international workforce management across more than 180 countries. We design and deliver people-first, cloud-based solutions that help organizations grow and enable their workforces to perform at their best.