Operations Manager

Responsibilities

• Coordinate and manage all operational subcontractors including security, cleaning, HSE, pest control, and landscaping
• Collaborate with Finance, Marketing, Technical, Tenant Relations, and RDD departments
• Liaise with tenants to manage ongoing operational and technical requests
• Manage the operational service charge budget and provide improvement recommendations
• Provide operational data and analysis to the Department Head
• Manage the handover of units and building systems to and from tenants and contractors
• Oversee ongoing operational issues to ensure smooth property operation
• Monitor tenant compliance with lease terms, building regulations, and health and safety requirements
• Manage and resolve tenant operational complaints
• Ensure third-party contractors fulfill contractual obligations and monitor their working practices
• Manage the tendering and re-tendering of operational service contracts

Requirements

• Bachelor's degree in a relevant discipline
• 4–5 years of experience in Facilities Management or Operations
• Previous experience in shopping centres or mixed-use developments preferred
• Strong knowledge of property operations and subcontractor management
• Experience with service charge budgeting
• Solid understanding of tenant relations, lease compliance, and health and safety regulations
• Excellent communication, stakeholder management, and problem-solving skills