Operations Manager

Responsibilities

• Lead and develop the Claims team to deliver exceptional member support
• Oversee claims operations including submissions, adjudication, appeals, and dispute resolution
• Ensure compliance with plan benefits, regulatory requirements, and internal SOPs
• Support members directly with escalated billing and claims issues
• Collaborate with internal teams like Care Logistics and Client Success
• Improve processes and workflows by identifying trends and reducing repeat issues
• Track performance through KPIs such as speed to process and appeals rates

Requirements

• 5+ years in a supervisory or managerial role
• Experience in healthcare billing, reimbursement, or claims preferred
• Proven leadership skills and operational excellence
• Strong communication and analytical thinking skills
• Customer-first mindset
• Ability to work in-person in Phoenix, AZ

Benefits

• Free healthcare for you and your entire family (no premiums, no deductibles)
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access

About the Company

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance. We help real people navigate a confusing and expensive system with empathy and simplicity.