Operations Manager

Responsibilities

• Translate operational strategy into daily brand delivery through trained and engaged teams
• Directly manage housekeeping, maintenance, front of house, and potentially F&B departments
• Recruit, train, and lead staff while developing successors to support a "promote from within" culture
• Manage controllable expenses and profit margins without compromising guest experience
• Analyze business performance and key measures to develop actionable improvement plans
• Review the guest journey and service provision to identify and implement process improvements
• Monitor revenue management systems to ensure optimum rates and market share

Requirements

• 5 years of relevant experience managing operations across all hospitality departments
• Proven experience managing large teams and developing talent
• Solid understanding of cleaning standards, inventory management, and maintenance systems
• Proficiency in navigating customer feedback and hospitality computer systems
• Strong analytical thinking, problem-solving, and time management skills
• Effective communication skills and the ability to manage difficult conversations
• Ideally possess a graduate degree in Hospitality, Business Management, or a related field

Benefits

• Competitive salary package
• Medical insurance including dental coverage
• Air tickets
• Work-life balance through flexible hours
• Clear career progression and professional development opportunities

About the Company

Premier Inn is a leading British hotel brand with over 900 hotels across the UK, Germany, UAE, and Qatar. In the UAE, we operate through a strategic partnership between Emirates Group and Whitbread PLC. We are dedicated to making everyday experiences special for our customers and providing excellent career growth for our team members.