Operations Manager, Partner Account Operations

Responsibilities

• Collaborate with Partner Success stakeholders to translate operational challenges into technical requirements and scalable processes.
• Identify workflow bottlenecks and implement automated solutions, including the use of GenAI, to drive efficiency in account management and content launches.
• Facilitate internal change management initiatives and lead technical transitions to new systems and workflows.
• Develop and maintain SOPs, compliance standards, and quality controls to ensure consistent partner account management.
• Establish and monitor performance metrics to provide data-driven insights for team and partner success.
• Manage technical projects from requirements gathering through to solution development and success measurement.

Requirements

• 7+ years of experience in business operations, technical program management, or systems-oriented roles.
• Proven track record of architecting and deploying logic-based automations or system improvements (e.g., no-code/low-code tools, CRM customization).
• Expertise in end-to-end project lifecycle management and leading change initiatives across global, distributed teams.
• Hands-on experience with CRM architecture (e.g., Salesforce or HubSpot) and structuring data for scalability.
• Strong ability to use data to identify systemic trends and drive proactive operational improvements.

Preferred Qualifications

• Practical experience leveraging Generative AI tools or AI agents to modernize business workflows.
• Proficiency with automation platforms such as Zapier, Make.com, or Workato.
• Experience building automated dashboards using Tableau, Looker, or Salesforce Reports.
• Background in management consulting, technical advisory, or "Founding Ops" roles.
• Familiarity with partner account management or high-volume content partnerships.

About the Company

Coursera and Udemy have joined to create one of the world's most comprehensive skills development platforms for the AI era. Coursera provides universal access to world-class learning through partnerships with leading universities and industry leaders, offering courses, credentials, and degrees to millions of learners globally.