Operations Manager

Responsibilities

• Own the entire customer relationship at major headquarters, from end-users to Generals and Admirals.
• Drive product adoption and expand usage across critical military workflows.
• Secure renewals and identify opportunities for account expansion.
• Act as a bridge between customers and the product team by communicating user needs and technical feedback.
• Provide high-level customer support, including face-to-face assistance and incident coordination with engineering.
• Lead or support military exercises and navigate complex bureaucratic processes to achieve mission goals.

Requirements

• Current Top Secret clearance with SCI eligibility.
• Proven experience in military operational planning, preferably at multi-star headquarters.
• Deep understanding of how military staffs function at echelon.
• Technical proficiency and the ability to become a power user of software products.
• Demonstrated ability to navigate large government bureaucracies and solve complex administrative challenges.
• Strong interpersonal skills with the ability to build trust with high-ranking military leadership.

Preferred Qualifications

• Classical training in Professional Military Education (PME) or experience as a SAMS, JAWS, or SAW graduate.
• Experience with software deployment protocols on classified networks.
• Background in expanding business presence or technology solutions within military regions.

Benefits

• Compensation: $170K – $190K plus equity and bonus opportunities.
• Comprehensive health, dental, vision, and life insurance.
• 401(k) plan with company match.
• 8 weeks of parental leave at 100% pay.
• Annual company summit retreats.
• $1,000 annual home office budget.

About the Company

Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. Founded in 2019, we transform military planning to make staffs faster, smarter, and more efficient. We are a high-growth organization valued at $2.15B, backed by top-tier investors like Battery Ventures and General Catalyst.