Operations Manager

Responsibilities

• Own the entire customer relationship at major headquarters, from end-users to Generals and Admirals.
• Build deep trust with military customers to position Onebrief as a vital part of their team.
• Expand product usage by identifying and integrating impactful workflows into the platform.
• Drive renewals and account expansions to ensure long-term customer success.
• Act as a bridge between users and the product team by communicating technical needs and user feedback.
• Lead or support military exercises and provide both face-to-face and remote customer support.
• Navigate complex government bureaucracy to resolve technical and administrative challenges.

Requirements

• Current Top Secret clearance with SCI eligibility.
• Proven experience in military operational planning, preferably at multi-star headquarters.
• Deep understanding of how military staffs function at echelon.
• Strong technical proficiency and the ability to become a power user of the software.
• Demonstrated ability to navigate large government organizations and solve bureaucratic hurdles.
• Excellent interpersonal skills with the ability to influence senior military leadership.

Preferred Qualifications

• Classical training in Professional Military Education (PME).
• Experience with software deployment protocols on classified networks.
• Background in customer support or expanding business presence within military regions.

Benefits

• Compensation: $170K – $190K plus equity and bonuses.
• Comprehensive health, dental, vision, and life insurance.
• 401(k) plan with company match.
• 8 weeks of parental leave at 100% pay.
• Annual company summit retreats.
• $1,000 annual home office budget.

About the Company

Onebrief is a collaboration and AI-powered workflow software designed specifically for military staffs. We transform planning processes to make staffs faster, smarter, and more efficient. Founded by experienced planners, our team combines veteran expertise with cutting-edge technology to make an impact where it matters most.