Operations Manager, MCLOG

Responsibilities

• Own the entire customer relationship at major headquarters, from end-users to Generals and Admirals.
• Build deep trust with customers to position Onebrief as a vital part of their operational team.
• Expand product usage by identifying and integrating impactful workflows into the platform.
• Drive renewals and account expansions to ensure long-term customer success and growth.
• Act as a bridge between users and the product team by communicating user needs and technical feedback.
• Lead or support military exercises and provide both face-to-face and remote customer support.
• Navigate complex government bureaucracies to resolve technical and administrative challenges.

Requirements

• Current Top Secret clearance with SCI eligibility.
• Proven experience in military operational planning, preferably at multi-star headquarters.
• Deep understanding of how military staffs function at echelon.
• Technical proficiency and the ability to become a power user of software products.
• Demonstrated ability to navigate large government organizations and solve bureaucratic challenges.
• Strong interpersonal skills with the ability to influence senior military leadership.

Preferred Qualifications

• Classical training in Professional Military Education (PME).
• Experience with software deployment protocols on classified networks.
• Background in customer support or expanding business presence for technology solutions.

Benefits

• Compensation: $170K – $190K plus equity and bonus opportunities.
• Comprehensive health, dental, vision, and life insurance.
• 401(k) plan with company match.
• 8 weeks of parental leave at 100% pay.
• Annual company summit retreats.
• $1,000 annual home office budget.

About the Company

Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. We transform staff work to make teams faster, smarter, and more efficient. Founded by experienced planners, our team combines veteran expertise with cutting-edge technology to make an impact where it matters most.