Operations Manager, Loan Processing

Responsibilities

• Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes
• Help develop and implement strategies to optimize team performance and achieve department goals and targets
• Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions
• Collaborate with Product, Engineering, Learning and Development, and Quality Assurance departments
• Prepare and present reports on team performance, key metrics, and trends to senior management
• Work with the Head of Personal Loans, Workforce Management, and Finance to optimize staffing conditions

Requirements

• 2+ years of people management experience
• Strong leadership and interpersonal skills
• Excellent written and verbal communication skills
• Strong analytical and problem solving skills
• Ability to develop data-driven solutions

Preferred Qualifications

• 3+ years of people leadership experience in an operations environment
• 2+ years of collections and/or servicing experience

About the Company

Upstart is an AI lending marketplace that partners with banks and credit unions to expand access to affordable credit through advanced technology and machine learning.