Operations Manager

Responsibilities

• Act as the main point of contact for event staff during shows, providing direct support to the General Manager and Senior Operations Manager.
• Support day-of-event execution by maintaining a visible presence on the floor and assisting all event staff departments.
• Coach, mentor, and manage staff, including executing schedules, managing availability, and administering verbal warnings or write-ups when necessary.
• Lead pre-shift meetings and communicate operational updates, policies, and team concepts to staff.
• Ensure all operational tools, POS systems, and service areas are prepared and functioning prior to doors.
• Monitor service standards, guest experience, and operational efficiency throughout events.
• Collaborate with security and venue departments to ensure safe and effective event operations.
• Resolve guest issues or concerns in a calm and respectful manner.
• Oversee end-of-night closing duties to ensure venue standards are maintained.

Requirements

• High School Diploma or equivalent.
• Smart Serve Certification and at least 19 years of age.
• At least 2 years of experience in a similar management role.
• Ability to lift and carry 50 lbs+ and perform constant walking and climbing of stairs.
• Availability to work weekends, evenings, and holidays.
• Strong strategic thinking, problem-solving, and interpersonal communication skills.

Preferred Qualifications

• Fluency in French (verbal and written) is considered an asset.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We specialize in all aspects of the live entertainment industry, from ticketing and venue operations to concert promotion and artist management.