Operations Manager

Responsibilities

• Manage site operations activity across all warehouse functions to maximize profit and revenue growth
• Ensure SLAs are met and improved consistently
• Manage data collection and maintenance of records for KPIs
• Conduct performance and development reviews with direct reports
• Ensure compliance with Health & Safety reporting and MHE status
• Handle resource planning, recruitment, and agency management
• Manage budgets, forecasting, and cost minimization through stock accuracy
• Drive continuous improvement within the operation

Requirements

• Previous operational management experience
• Experience managing large teams in a fast-paced, commercial environment
• Knowledge of continuous improvement principles and methodologies
• Strong problem-solving and root cause identification skills
• Experience managing client SLAs and monitoring performance via IT systems
• Ability to build relationships with senior management and stakeholders

Benefits

• 25 days annual leave plus 8 bank holidays (pro rata)
• Pension scheme with 5% employee and 3% employer contribution
• Life Assurance (2x annual salary)
• Wellness support via Employee Assistance Programme
• Eye Care Vouchers
• Reward & Recognition programs
• Access to over 50 retailer discounts

About the Company

iForce is at the forefront of e-commerce fulfilment, returns processing, and carrier management, supported by its own in-house technology infrastructure.