Operations Manager

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and serve as a hub for information
• Hire, train, schedule, and supervise staff including front desk, kids club, and janitorial staff
• Manage customer service, address member concerns, and resolve issues promptly
• Oversee facility maintenance, cleanliness, and equipment functionality
• Monitor revenue goals, manage retail, and ensure member fee compliance
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance
• Manage inventory for fitness equipment, cleaning supplies, and retail products
• Ensure compliance with health and safety regulations and implement safety protocols

Requirements

• Must successfully pass background check
• CPR certification required within 30 days of hire
• Ability to work in a gym setting and move about club floors
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Proficiency in accessing and operating company computer systems

Preferred Qualifications

• 2-3 years of operations management experience
• 3-4 years of customer service experience
• Prior experience or strong interest in the fitness industry
• Excellent MS Office skills
• Strong relationship building and influencing skills

About the Company

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners through a commitment to exceptional service and a high-energy work environment.