Operations Manager

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and serve as a hub for information
• Hire, train, schedule, and supervise staff including front desk, kids club, and janitorial staff
• Manage customer service, addressing member concerns and resolving issues promptly
• Monitor and track revenue goals and manage retail operations
• Oversee facility maintenance, cleanliness, and equipment functionality
• Ensure compliance with health and safety regulations and company SOPs
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance
• Monitor and order inventory for fitness equipment, cleaning supplies, and retail products

Requirements

• 2-3 years of operations management experience
• 3-4 years of customer service experience
• Ability to pass a background check
• CPR certification required within 30 days of hire
• Ability to lift more than 40 lbs routinely and repetitively
• Proficiency in MS Office
• Ability to work in a gym setting and move about club floors

Preferred Qualifications

• Prior experience or strong interest in the fitness industry
• Excellent relationship building and influencing skills

Benefits

• Free membership for you and one family member
• Discounted personal training and merchandise
• Daily Pay access
• 401(k) with company matching
• Group health, dental, and vision insurance
• Professional development and education growth options