Operations Manager

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and serve as a hub for information
• Hire, train, schedule, and supervise staff including kids club, front desk, and janitorial staff
• Ensure high-quality customer service by addressing member concerns and resolving issues promptly
• Monitor and order inventory for fitness equipment, cleaning supplies, and retail products
• Supervise the maintenance and cleanliness of the facility, including equipment and locker rooms
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance
• Ensure compliance with health and safety regulations and implement safety protocols

Requirements

• Must successfully pass background check
• CPR certification required within 30 days of hire
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to work in a gym setting and move about club floors
• Ability to operate company computer systems for data entry and reporting

Preferred Qualifications

• 2-3 years of operations management experience
• 3-4 years of customer service experience
• Prior experience or strong interest in the fitness industry
• Excellent MS Office skills
• Strong relationship building and influencing skills

Benefits

• Free membership for you and one family member
• Discounted Personal Training and merchandise
• Daily Pay access
• Group Health, dental, vision, and Supplemental Life insurance
• 401(k) with company matching
• Personal education growth options via Sophia Learning