Operations Manager

Responsibilities

• Oversee a team of 20–25 Analysts/Senior Analysts delivering content research and enrichment
• Manage daily work allocation, SLAs, and performance dashboards
• Act as first-line reviewer for task accuracy and escalation handling
• Collaborate with QA, Training, and Governance units to identify gaps and implement corrective actions
• Support onboarding and floor training for new batches
• Track team productivity and contribute to process optimization initiatives

Requirements

• 5–8 years of experience in content operations, research, or data enrichment environments
• 2+ years in a team-lead or supervisory role
• Bachelor’s degree in a related field or equivalent experience
• Strong analytical, communication, and mentoring skills
• Experience with quality management frameworks and KPI-driven delivery models

About the Company

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. By combining proprietary data with cutting-edge software, we deliver the essential intelligence needed to excel within the construction landscape.