Posted 13 hours ago
Operations Manager
Digital Media ServicesOperations Manager
Requirements
Production delivery oversight, Resource and capacity management, Workflow optimization, Line management experience, Technical production guidance
Skills
OperationsManagement
About the role
Responsibilities
- Own the day-to-day production delivery of localisation work, ensuring smooth workflows and on-time delivery
- Maintain visibility of active workstreams and manage risks, bottlenecks, and competing priorities
- Act as the senior escalation point for operational and production issues
- Lead resource planning across localisation teams, shifts, and geographies to optimize utilization
- Oversee recruitment, onboarding, and training of permanent staff and freelancers
- Partner with Client Services to provide guidance on technical production and shape client solutions
- Collaborate with the Director of Technology to refine workflows and drive automation adoption
- Line manage Senior Technical Operations Account Managers
- Provide data-driven reporting on resource capacity, utilization, and operational performance
Requirements
- Experience in production delivery oversight and workflow management
- Proven ability in resource and capacity planning
- Experience in leadership and line management
- Ability to partner with client-facing teams and technology departments
- Strong understanding of operational excellence and process improvement
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Digital Media Services · London