Operations Manager

Responsibilities

• Lead and oversee commercial operations and personnel to ensure efficiency, safety, and profitability
• Manage and improve operational processes to maximize profit and customer satisfaction
• Ensure sold jobs are timely scheduled and performed to meet divisional sales and gross profit objectives
• Collaborate to align operating budgets and sales goals monthly
• Deliver profit dollars and return on sales meeting or exceeding yearly financial forecasts
• Establish objectives and action plans consistent with corporate goals
• Hire, train, and develop employees through coaching, scorecard reviews, and performance reviews
• Lead meetings and hold employees accountable to performance expectations
• Communicate directly with customers to solicit feedback and solve problems

Requirements

• Minimum 2 years of experience as a Department Manager, Operations Manager, or Project Manager in the Service Provider industry
• Familiarity with construction project management and installation of building materials
• Experience with commercial door systems
• Ability to handle technical applications, mechanical/electrical systems, and problem-solving
• Experience conducting meetings and managing exempt and non-exempt personnel
• Ability to work in a high-activity, hands-on environment

Preferred Qualifications

• Bachelor's degree

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life, short-term disability, and long-term disability insurance
• 401(k) with employer match
• HSA and FSA options
• Employee discounts for you and your immediate family

About the Company

DH Pace is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products. A family-owned business with over $1 billion in annual sales, the company is celebrating its 100th anniversary in 2026.