Operations Manager

Responsibilities

• Design and implement a unified creative operating system connecting client Asana intake with DEPT® production, resourcing, and scope management
• Ensure high-quality, scoped briefs and clean kickoff processes across client and internal teams
• Review creative requests against DEPT® capacity to support project prioritization
• Templatize timelines by project type and make Asana the single intake and visibility layer
• Connect Asana with internal timelines, resourcing, and scope tracking while eliminating duplicate workflows
• Build governance for rescoping, prioritization, and trade-offs
• Standardize expectations across markets and align stakeholders on one unified way of working
• Develop automation to reduce manual project management overhead
• Train teams, document the system, and create a self-sustaining operations playbook

Requirements

• Experience developing and implementing creative and marketing operational systems
• Workflow design and agency integration experience
• Deep expertise in Asana or equivalent operational tooling
• Ability to drive alignment across internal teams and external partners
• Understanding of both client-side and agency workflows
• Strong project management skills
• Proven experience rolling out new workflows and products

Preferred Qualifications

• CRM marketing background

Benefits

• Flexible, hybrid working policy
• Mental health support and company sick pay scheme
• 15 days paid holiday annually plus public holidays
• Enhanced family-friendly policies
• Social, cultural, and learning events
• Buddy programme for new hires
• B Corp certified workplace

About the Company

DEPT® is a Growth Invention company operating at the intersection of technology and marketing. With 4,000+ specialists, it delivers services across Brand & Media, Experience, Commerce, CRM, and Technology & Data for clients including Google, Meta, eBay, and OpenAI. DEPT® has been certified B Corp and Climate Neutral since 2021.