Operations Manager - Community Allied Health

Responsibilities

• Lead the operational performance of national Allied Health services across Home Care and NDIS programs
• Drive revenue growth, profitability, and service line performance
• Monitor and optimise clinician utilisation, productivity, and appointment efficiency
• Oversee workforce planning, recruitment, and capacity management to support business growth
• Analyse operational and financial data to identify trends and performance improvements
• Develop and maintain strong relationships with internal stakeholders
• Manage escalated client matters and ensure exceptional service delivery
• Coach, mentor, and develop both clinical and non-clinical team members
• Drive process improvement, innovation, and operational efficiencies

Requirements

• Qualified Occupational Therapist with current AHPRA registration
• Proven track record leading Allied Health or community healthcare teams
• Strong operational leadership experience, including workforce planning and service delivery oversight
• Sound financial acumen with the ability to manage budgets, profitability, and utilisation
• Deep understanding of Home Care Packages (HCP), CHSP, NDIS, and Support at Home reforms
• Exceptional communication, stakeholder engagement, and relationship management skills
• Data-driven mindset with strong analytical and problem-solving abilities

Benefits

• Birthday Leave – a paid day off to celebrate you
• Health Perks – 7% discount on BUPA Private Health Insurance
• Recharge Time – access to extra leave
• 24/7 Support – free mental health and counselling via our EAP
• Salary Packaging – including novated leasing options
• Study Support – financial assistance for work-related education
• The Gifting Hub – savings on various major retail brands

About the Company

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are united by a shared commitment to be a valued partner to our clients and provide a strong sense of purpose for our staff, connecting exceptional talent with meaningful opportunities across the healthcare sector.