C
Posted 21 hours ago
Operations Manager
CLEAROperations Manager (SAT)
Perks & benefits
Paid LeaveHealth Insurance
Requirements
3+ years leadership experience, Customer-facing operation experience, Ability to pass government background check, Ability to stand/walk for long periods, Flexible schedule availability
Skills
Leadershipcustomer serviceOperations
About the role
About the Company
CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
Responsibilities
- Support the General Manager in all essential duties for the efficient operation of the station
- Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
- Assist with the recruitment, on-boarding, and development of Ambassadors
- Coach, mentor, and train the team to meet sales and customer service goals and standards
- Assist with employee relations matters & investigations as needed
- Analyze key metrics, customer feedback and direct "on the floor" observations to improve performance
- Build and foster internal and external stakeholder relationships
- Spend at least 80% of time on the floor in a customer-facing environment at the airport
Requirements
- At least 3 years of leadership experience in a customer-facing operation
- Excellent interpersonal and communication skills
- Solid leadership and organizational skills
- Experience with employee engagement, customer satisfaction, sales and compliance standards
- Proficiency in using technology daily
- Ability to successfully complete a government background investigation
- Ability to stand/walk for extended periods of time
- Ability to follow policies and procedures set by CLEAR, airport, state and federal regulations
- Availability to work a non-traditional schedule including weekends, holidays, early mornings, and/or evenings
Benefits
- Competitive compensation structure with base and target bonus
- 3 weeks paid time off and 10 company-paid holidays
- $100 monthly wellness stipend
- 401k Retirement Plan with company match
- Comprehensive medical, dental, vision, pet, home, and auto insurance
- Family Planning benefits through KindBody
- Paid Parental Leave
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Free CLEAR memberships for you and one other
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeOperations Manager
CLEAR · San Antonio
