Operations Manager

Responsibilities

• Oversee regional supply chain and logistics, including demand forecasting, stock optimization, and warehouse inventory maintenance.
• Lead daily retail operations across all boutiques and points of sale to ensure consistent brand standards and policy implementation.
• Manage sales operations by supervising invoicing, developing allocation models, and monitoring stock in trade.
• Drive client experience and retail excellence by monitoring hospitality standards and supporting VIP client management.
• Oversee regional inventory management, including stock transfers, annual counts, and investigations into discrepancies.
• Partner with boutique managers to monitor KPIs such as sales performance, conversion rates, and CRM activity.
• Manage dealer and partner relationships, specifically for the Qatar boutique and South Africa points of sale.
• Support boutique projects including openings, renovations, and the implementation of new retail systems.
• Ensure compliance with local regulations, company guidelines, and high-value inventory security standards.

Requirements

• Bachelor's degree in Business Administration, Retail Management, Luxury Management, or a related field.
• 8–10 years of experience in retail operations.
• Minimum of 5 years of experience within luxury retail, watchmaking, jewelry, or premium lifestyle brands.
• Proven experience in multi-market retail management.
• Experience managing both directly operated and dealer-operated retail networks.
• Ability to travel regularly across the UAE, Saudi Arabia, Qatar, and South Africa.

Preferred Qualifications

• Strong analytical and problem-solving abilities with experience in financial analysis and KPI management.
• Expertise in CRM adoption and clienteling best practices within a luxury context.
• Experience in change management and stakeholder management across diverse cultures.

About the Company

A. Lange & Söhne is one of the most respected and successful watch brands in the luxury sector. Since its reincarnation in 1994, the Maison has focused on "state-of-the-art tradition," combining outstanding craftsmanship with innovative products to maintain its position at the pinnacle of high horology.