Operations Leader

Responsibilities

• Serve as a Key Holder and trusted member of the leadership team to ensure smooth daily operations.
• Supervise store partners, helping to maintain productivity, positive morale, and training standards.
• Open and close the store while strictly following all cash handling, safety, and security protocols.
• Uphold animal care standards to ensure the health, safety, and proper handling of all pets.
• Execute merchandising standards, including planograms, pricing accuracy, and promotional set-ups.
• Manage inventory activities such as restocking, cycle counts, and identifying out-of-stock items.
• Address customer questions and resolve concerns promptly and professionally to deliver exceptional service.

Requirements

• Previous retail experience is required; key holder or supervisory experience is preferred.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Basic math skills and experience handling cash and transactions.
• Ability to multitask and thrive in a fast-paced retail environment.
• Ability to lift and move merchandise, supplies, or animals weighing up to 50 lbs.
• Availability to work flexible hours, including evenings, weekends, and holidays.

About the Company

Petco is a leading pet retailer dedicated to helping pets live their best lives. For over 60 years, we have provided essential products, services, and expert support to pet parents. With over 1,500 stores across the U.S., Mexico, and Puerto Rico, we nurture the pet-human bond through a wide range of offerings, including specialized veterinary services and community animal welfare support.