Operations Leader

Responsibilities

• Supervise store partners to maintain productivity and positive morale
• Manage store opening and closing procedures, including cash handling and security protocols
• Uphold animal care standards to ensure the health, safety, and proper handling of all animals
• Execute merchandising standards, including planograms, pricing accuracy, and promotional setups
• Assist with inventory management, including restocking, cycle counts, and replenishment
• Resolve customer questions and concerns promptly and professionally
• Act as the primary point of contact for the store in the absence of management

Requirements

• Previous retail experience required
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Experience with cash handling and basic math skills
• Ability to multitask and thrive in a fast-paced environment
• Ability to lift and move merchandise or animals weighing up to 50 pounds
• Flexible availability to support store hours, including evenings, weekends, and holidays

Benefits

• Purpose-driven work making a difference for pets and people
• Opportunities to build leadership skills and grow your career
• Collaborative and inclusive team culture
• Strong stepping stone for future leadership opportunities

About the Company

Petco is a leading pet retailer dedicated to helping pets live their best lives. With over 60 years of experience, we nurture the pet-human bond through products, services, and expert support across more than 1,500 stores in the U.S., Mexico, and Puerto Rico.