Operations Leader

Responsibilities

• Supervise store partners and provide guidance to maintain productivity and positive morale
• Manage store opening and closing procedures, including cash handling and security protocols
• Uphold animal care standards to ensure the health, safety, and proper handling of all animals
• Deliver friendly, knowledgeable, and solution-oriented service to customers
• Execute merchandising standards, including planograms, pricing accuracy, and promotional setups
• Assist with inventory activities such as restocking, cycle counts, and replenishment
• Act as the primary point of contact for the store in the absence of management

Requirements

• Previous retail experience is required
• Key holder or supervisory experience is preferred
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Basic math skills and experience with cash handling and transactions
• Ability to lift and move merchandise, supplies, or animals weighing up to 50 pounds
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Benefits

• Purpose-driven work making a difference for pets and people
• Opportunities to build leadership skills and grow your career
• A collaborative and inclusive team culture
• Access to Petco Total Rewards, including health and financial benefits, 401K, and PTO

About the Company

Petco is a leading pet retailer dedicated to helping pets live their best lives. With over 60 years of experience, we nurture the pet-human bond through high-quality products, expert services, and a commitment to animal welfare. We operate more than 1,500 stores across the U.S., Mexico, and Puerto Rico, supported by a massive network of veterinary hospitals and distribution centers.