Operations Leader

Responsibilities

• Serve as a Key Holder and trusted member of the leadership team to ensure smooth daily operations.
• Supervise store partners, assisting with training and maintaining positive morale.
• Open and close the store while following all cash handling, safety, and security protocols.
• Uphold animal care standards to ensure the health, safety, and proper handling of all animals.
• Execute merchandising standards, including planograms, pricing accuracy, and promotional set-ups.
• Manage inventory activities such as restocking, cycle counts, and product replenishment.
• Address customer questions and resolve concerns promptly and professionally.
• Act as the primary point of contact in the absence of store management.

Requirements

• Previous retail experience is required; key holder or supervisory experience is preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Basic math skills and experience handling cash and transactions.
• Ability to multitask and thrive in a fast-paced environment.
• Ability to lift and move merchandise or animals weighing up to 50 pounds.
• Flexible availability to support store hours, including evenings, weekends, and holidays.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.

About the Company

Petco is "where the pets go" to find everything they need to live their best lives. For more than 60 years, we have nurtured the pet-human bond through products, services, and expert support. With over 1,500 stores across the U.S., Mexico, and Puerto Rico, we are a team of 29,000+ passionate individuals dedicated to helping pets live their best lives.