Operations Leader

Responsibilities

• Serve as a Key Holder and trusted member of the leadership team to ensure smooth daily operations.
• Supervise store partners, helping to maintain productivity, positive morale, and clear expectations.
• Open and close the store while strictly following all cash handling, safety, and security protocols.
• Uphold animal care standards to ensure the health, safety, and proper handling of all animals.
• Execute merchandising standards, including planograms, pricing accuracy, and promotional set-ups.
• Manage inventory activities such as restocking, cycle counts, and product replenishment.
• Address customer questions and resolve concerns promptly and professionally to deliver exceptional service.
• Act as the primary point of contact for the store in the absence of management.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Experience with cash handling and basic math skills.
• Ability to multitask and thrive in a fast-paced retail environment.
• Ability to lift and move merchandise or animals weighing up to 50 pounds.
• Flexible availability to support store hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience as a retail key holder or in a supervisory role.

Benefits

• Purpose-driven work making a difference for pets and people.
• Opportunities to build leadership skills and grow your career within the company.
• A collaborative and inclusive team culture.

About the Company

Petco is a leader in pet wellness, dedicated to helping pets live their best lives. With over 60 years of experience, we nurture the pet-human bond through products, services, and expert support across more than 1,500 stores in the U.S., Mexico, and Puerto Rico.