Operations Lead

Responsibilities

• Lead day-to-day operations, service delivery, and reliability for the Sakani and Ejar platforms.
• Ensure high platform availability, stability, and performance while monitoring KPIs and SLAs.
• Lead Major Incident Management, coordinate resolution efforts, and conduct Root Cause Analysis (RCA).
• Oversee production deployments, releases, and change management processes.
• Collaborate with DevOps teams to enhance automation, observability, and CI/CD pipelines.
• Lead Disaster Recovery (DR) planning, testing, and execution to meet RTO and RPO targets.
• Manage vendor performance and coordinate activities with third-party service providers.
• Monitor platform capacity and identify performance bottlenecks to plan for scalability.
• Ensure compliance with security standards, organizational policies, and regulatory requirements.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• 8+ years of experience in IT Operations, Service Delivery, Infrastructure, or DevOps.
• 3+ years of experience in a leadership or management role.
• Proven experience managing large-scale enterprise platforms and critical business services.
• Experience working effectively with cross-functional teams and external vendors.

About the Company

Oivan Group Oy provides high-quality digital transformation services, helping businesses navigate complex technological landscapes through expert engineering and operational excellence.