Operations Director

About the Company

A fast-scaling, technology-enabled fulfilment operation in Southeast England, processing high volumes of regulated orders daily with a clear agenda to become a nationally significant operation. The operation applies FMCG-scale operational rigour to an environment where every order directly impacts a real patient.

Responsibilities

• Full operational leadership including inbound, fulfilment, dispatch, logistics, and quality
• P&L accountability and commercial performance of the operation
• Building, leading, and developing a shift-based team of 150+ across a 24/7 operation
• Regulatory and compliance accountability (GDP, GPhC, CQC, and patient safety frameworks)
• Design and continuous improvement of the end-to-end fulfilment journey
• Partnering with technology and product teams to build better operational systems

Requirements

• Senior operational leadership at Operations Director, Head of Operations, or GM level with full P&L accountability
• Proven track record of scaling a 150+ person, 24/7 shift-based operation in a regulated environment
• Experience building or significantly rebuilding an operation from scratch
• Background in FMCG, e-commerce fulfilment, pharmaceutical supply chain, food manufacturing, healthcare logistics, or industrial logistics
• Visible, on-site leadership presence

Preferred Qualifications

• Experience with WMS, automation, RF scanning, or ERP systems
• Familiarity with GDP, GPhC, CQC, or equivalent regulatory frameworks
• Direct pharmacy, healthcare, or pharmaceutical fulfilment experience
• GPhC registered pharmacist

Benefits

• Lucrative package with no ceiling for the right candidate
• 25 days holiday rising to 30 over two years, plus 8 bank holidays
• 5% employer pension contribution
• Enhanced maternity and paternity leave
• WFH flexibility and cycle-to-work scheme
• Free onsite parking