Operations Customer Service Representative

Responsibilities

• Assist in unloading trailers and verifying freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Support shipping, receiving, dispatching, and inventory management
• Handle customer pickups and provide front desk assistance
• Resolve delivery issues and respond to customer inquiries via phone and email
• Process returns and complete required documentation in accordance with SOPs
• Perform data entry tasks and prepare daily reports
• Maintain a clean, organized, and hazard-free work environment
• Comply with all Health & Safety protocols

Requirements

• Ability to unload trailers and work in a fast-paced warehouse setting
• Experience with package scanning, sorting, and inventory management
• Strong data entry and documentation skills
• Ability to handle customer inquiries and resolve service issues
• Capability to work shift-based schedules

Benefits

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

About the Company

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, operating more than 100 sorting stations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology.